True Soulmate

1. Shipping Details

• Customers must provide the complete and accurate delivery address, along with a valid contact number of the receiver.

• Incomplete, incorrect, or unreachable contact details may result in delivery failure.

• Since we deal in fresh flowers and perishable items, no refund will be applicable once the delivery has been attempted.

2. Delivery Locations

• We deliver orders only in the cities listed in our dropdown selection menu.

• Customers must ensure that the delivery address belongs strictly to the selected delivery city.

• We do not deliver to outskirts, remote areas, or locations outside our listed serviceable cities.

If:

• The selected city and the actual delivery address do not match, OR

• The address falls outside our serviceable limits

We will issue a Full Refund in the form of Store Credit / Voucher only.
No cashback or source-account refund will be processed in such cases.

3. Delivery Attempt Policy

Delivery shall be considered successfully attempted if:

• The recipient is unavailable.

• The call is unanswered.

• The address is incorrect/incomplete.

• The recipient refuses to accept the order.

• Entry is restricted at offices, hospitals, gated societies, or secured premises.

In all such cases, no refund will be applicable due to the perishable nature of products.

4. Product Representation

• Product images displayed on the website are for reference purposes only.

• Actual products may vary in design, wrapping, color tone, or arrangement depending on:

  • Local stock availability / Seasonal flower supply

  • Production variations

Since flowers are locally sourced items, variations are natural and acceptable.

5. Customer Support

For any queries or clarifications, customers are advised to contact us before placing the order at:

📧 support@arenaflowers.co.in

Our support team will be happy to assist you.

To know more about complete Terms and Conditions, Please visit Click Here